Exceptional Careā€¦ Always

Station Break Cafe & Grill

A convenient touch screen
information kiosk
is located
    in the hospital main lobby. 

Visitor Information

At Oneida Healthcare, Family is Important

At Oneida Healthcare, we value our patients' family and loved ones because we understand how important they can be to the recovery of our patients. We welcome hospital visitors daily at the following times:

 Visiting Hours

  • Medical/Surgical Unit: 10 am - 8pm daily
  • Intensive Care (ICU): 10am - 8pm daily
  • Maternity: 10am - 8:00pm daily. Fathers and grandparents are welcome anytime. For the safety of our babies and mothers, children must be 13 or older, except siblings of the newborn, who are welcome when accompanied by a responsible adult, other than “Mom”.

NOTE: For the safety of our newborns and pediatric patients, we employ special security technology. Passage in/out of our Maternity/Pediatrics unit is through a single door, which is continuously monitored by closed circuit cameras. Only authorized hospital personnel can open the door. Upon your arrival onto the unit, please ring for assistance and a member of the Lullaby Center staff will gladly assist you.

"L for LOBBY" - The Main Entrance and Lobby of the hospital are actually located on the 2nd floor, which can cause some confusion when traveling from other floors.  Once inside the elevator, please push "L" (for Lobby) when you wish to return to any of the following areas:

  • Main Entrance/Exit
  • Visitor Parking
  • Emergency Department
  • ICU
  • Outpatient Surgery Center
  • Radiology
  • Registration/Lab

Other Helpful Information
The following services, policies, and amenities are available for our visitors, to help you provide encouragement and support for our patients and your loved ones: 

  • Parking - Free parking is available near the hospital entrance and we are currently increasing the amount of space available. Overflow parking is also available in the West lot.
  • Drop-off and pick-up - in the circle at the front entrance. Parking is permitted up to fifteen minutes on the circle. Attended vehicles may remain in the circle longer than fifteen minutes.
  • Direction -when you enter the hospital a volunteer will almost always be available to escort or direct you to wherever you need to go.
  • Waiting areas - We’ve worked hard to provide comfortable and pleasant waiting areas for our visitors. Our newly renovated surgery waiting area features a cozy fireplace, large-screen television, free coffee, comfortable furniture and a volunteer available to provide assistance when you need it. Our maternity unit waiting area is equipped with numerous amenities including a refrigerator, ice machine, microwave, coffee maker, toaster, and a comfortable area with tables and chairs for families to wait, eat and spend this exciting time together. Waiting areas are also available for those with loved ones in radiology or the Intensive Care Unit.
  • Food - Hot and cold food and ample seating is available from 7am-6:30pm at our newly renovated Station Break Café & Grill. Hot and cold food is also available in several vending machines throughout campus 24 hours per day. Fast food and casual sit-down restaurants are also available within walking distance from campus.
  • Pastoral Care - On-call clergy is available in the event of an emergency. Chaplin services are available for patients and families on Monday, Wednesday and Friday from noon to 3pm or 4pm.
  • Free Wi-Fi - Free wireless internet is available throughout the hospital.
  • ATMs  - are available for your convenience. There is one ATM in the café area and another located just off the elevator on the first floor.
  • Cell phone  - use is allowed. We ask that you limit your use to the more private waiting areas rather than public hallways and patient care areas. You may be also asked to turn off cell phones around some sensitive equipment. Your cooperation is appreciated!
  • Smoking is prohibited - For your safety and the health of our patients; absolutely no smoking is permitted on campus.
  • Lifeline - is a response service available to help keep patients safe once they leave the hospital. When a Lifeline user experiences a fall or other urgent health issue, they simply press their Personal Help Button, worn as a pendant or wristband, and within seconds they will be connected with an emergency responder who will assess the situation and summon appropriate help. If you feel that one of our patients could benefit from such a service, ask your nurse for more details. 
  • Photography - is prohibited in all Oneida Healthcare facilities.  To protect the privacy, dignity and safety of our patients, residents and employees, photography from any device is prohibited, without written consent from our office of Community Relations.  315-361-2196.
                                                    Thank you for your cooperation!

Lodging & Restaurants

There are a number of lodging chains conveniently located within a few miles of Oneida Healthcare.  You will also find a wide variety of dining options nearby, from fast food chains to family restaurants offering varied menus and atmospheres. Greater Oneida Chamber of Commerce  

Public Transportation

Madison Transit System Information


We strive to provide the best-quality care possible. Therefore, visitors with concerns are advised to adhere to the following procedure to ensure no concerns are overlooked. If you have a question or concern regarding anything you experience during your visit, please ask to speak to the charge nurse. They will be glad to assist you. If your issue has not been addressed to your satisfaction, please request to speak with the Nursing Supervisor or Department Manager. If for any reason your concerns still have not been properly addressed, you should contact hospital administration at 315-361-2300. Finally, if your concerns cannot be resolved after addressing them with the hospital you can contact the Joint Commission, Office of Quality Monitoring via e-mail at complaint@jointcommission.org or phone at 800-994-6610.

When visiting the hospital, we ask that you wash your
hands frequently to prevent the spread of infection.

For additional information on Oneida Healthcare visits,

Call (315) 363-6000.

Thank you for visiting us and supporting the recovery of our patients!